Order changes
Can I change my order?
Need to update your prescription, PD or delivery details? The sooner we know, the more we can usually do.
Because we aim to prepare qualifying orders quickly, contact us as soon as possible if something needs to change.
What can usually be changed
If your order has not yet entered production, we can usually update:
- • Prescription
- • PD measurement
- • Frame
- • Lens option
- • Delivery address
- • Contact details
Once lens production has started, certain changes may no longer be possible.
If your order is already in production, at quality check or ready for dispatch, please contact us directly — changes may no longer be possible, but we'll always check what we can do.
You can check your order's current status on the order tracking page.
Track my order