Help
Delivery & Collection
Production time and delivery time are separate — here is how both work.
Production time
Production begins once your prescription information and payment have been received and your order can be processed. For qualifying prescriptions using lenses currently in stock, production normally takes approximately 1–3 working days. Special-order lenses and some prescriptions take longer — your order shows the current estimate.
Approx. 1–3 working days production
Delivery time is separate from production time.
Delivery time
Delivery time is separate from production time and is added after your glasses are ready. Choose your preferred method at checkout:
Standard delivery
Delivered to your address within Finland. Price and estimated delivery time are shown at checkout.
Tracked parcel
A tracked delivery option within Finland. Tracking details are sent when your glasses are dispatched.
Personal collection in Helsinki
Collect your glasses from our Helsinki location when we notify you they are ready.
Returns & remakes
Questions about returns, exchanges or remakes? See our dedicated Returns & Remakes page for how different situations are handled. Returns & Remakes
Damaged in delivery
If your glasses arrive damaged, contact us with your order number and photos as soon as possible — we resolve it.